A Ring Group refers to a method for distributing phone calls to a group of several extensions and/or external numbers. Calls can be distributed to several extensions simultaneously or in a predefined order at delayed intervals. The inbound caller hears ringing while calls are being routed to extensions with this method.
Please Note: If you need more complex routing, such as hold music during routing, round robin, skill level or a tier based routing order, a Call Queue provides much more advanced routing options vs a Ring Group.
To add a Ring Group:
Click on Users Icon
Click Add User button on right
Name Ring Group using first and last name field
For email put na@na.com
Save
Click on ring group user you just added to edit
Under Directory options uncheck both boxes (announce in audio directory and list in directory)
Save
Click on Answering Rules
Click on pencil on right
Under Simultaneous Ring, Uncheck Include user’s extension
Uncheck Ring all user’s phones
Type in extension number you want to include in this ring group
If you want a delay before it rings extension, click on the clock (next to the green button) and enter desired delay (in seconds)
Click green button
Enter next extension number you want to include in ring group
Save
To add/route a phone number to a Ring Group:
If you want this rule to apply ALL the time:
If you want this rule to only apply during certain hours/days:
Under Enable Time Frames: Yes
Pick time frame from drop down under Select tie fame for new rule
Green plus button
Beside time frame you selected, select user from drop down under select treatment
Put in user name you created for routing user
Drag selected time frame to be above default
For default, select the option that best applies to what you want the call to do when it is outside the time frame you created
Fill in the extension that applies to the selection you chose
Save