Customer Documentation & Knowledge Base https://docs.briscocom.com/ 2026-04-16T13:16:59+00:00 https://docs.briscocom.com/ https://docs.briscocom.com/_media/wiki:dokuwiki.svg text/html 2024-09-09T21:11:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.briscocom.com/voip:aa?rev=1725916281&do=diff Creating an Auto Attendant * Click on Auto Attendant Icon * Give name * Add extension AA will be (500-599 excluding 511) * If multiple locations, assign a site name * Select default for Time Frame * Add * If you want a greeting before your AA greeting, click manage and add that greeting here text/html 2024-08-19T17:13:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.briscocom.com/voip:adduser?rev=1724087593&do=diff Add a User text/html 2024-09-09T21:17:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.briscocom.com/voip:ringgroups?rev=1725916622&do=diff Ring Groups A Ring Group refers to a method for distributing phone calls to a group of several extensions and/or external numbers. Calls can be distributed to several extensions simultaneously or in a predefined order at delayed intervals. The inbound caller hears ringing while calls are being routed to extensions with this method. text/html 2024-09-05T16:11:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.briscocom.com/voip:start?rev=1725552661&do=diff VoIP Help voip index text/html 2024-09-04T15:09:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.briscocom.com/voip:timeframes?rev=1725462581&do=diff Time Frames Time frames allows you to set times in the system when your office is open, closed, or celebrating a holiday. Please Note: Time frames do not go into effect until you apply a time frame to an answering rule, phone number or auto-attendant greeting. When the time frames are applied, the first matching time frame becomes active.