Creating an Auto Attendant

Click on Auto Attendant Icon

Give name

Add extension AA will be (500-599 excluding 511)

If multiple locations, assign a site name

Select default for Time Frame

Add

If you want a greeting before your AA greeting, click manage and add that greeting here

Click on pencil under Menu Prompt

Click which one applies under new greeting

If Text-to-Speech: under Message, type the message you want people to hear when creating this AA

Select which voice you want

Name this AA

Click on button you want customer to press and select option you want customer to do (ex. If your AA says press one for sales, click on the number 1, under Choose a New Application, you will select Choose Call Queue option, enter Sales, or sales extension)

Fill in option you choose under Announcement for callers

Caller ID Prefix, will let you know where call came from (ex. If they pressed one for sales, when call comes to your phone it will say Sales- before number calling in)

Save