voip:ringgroups

Background Image

Ring Groups

A Ring Group refers to a method for distributing phone calls to a group of several extensions and/or external numbers. Calls can be distributed to several extensions simultaneously or in a predefined order at delayed intervals. The inbound caller hears ringing while calls are being routed to extensions with this method.

Please Note: If you need more complex routing, such as hold music during routing, round robin, skill level or a tier based routing order, a Call Queue provides much more advanced routing options vs a Ring Group.

To add a Ring Group:

  • Click on Users Icon
  • Click Add User button on right
  • Name Ring Group using first and last name field
  • For email put na@na.com
  • Save
  • Click on ring group user you just added to edit
  • Under Directory options uncheck both boxes (announce in audio directory and list in directory)
  • Save
  • Click on Answering Rules
  • Click on pencil on right
  • Under Simultaneous Ring, Uncheck Include user’s extension
  • Uncheck Ring all user’s phones
  • Type in extension number you want to include in this ring group
  • If you want a delay before it rings extension, click on the clock (next to the green button) and enter desired delay (in seconds)
  • Click green button
  • Enter next extension number you want to include in ring group
  • Save

To add/route a phone number to a Ring Group:

  • Inventory
  • Click phone number you want to route

If you want this rule to apply ALL the time:

  • Under Treatment select user
  • Under user, type in user name you created for ring group routing user
  • Save

If you want this rule to only apply during certain hours/days:

  • Under Enable Time Frames: Yes
  • Pick time frame from drop down under Select tie fame for new rule
  • Green plus button
  • Beside time frame you selected, select user from drop down under select treatment
  • Put in user name you created for routing user
  • Drag selected time frame to be above default
  • For default, select the option that best applies to what you want the call to do when it is outside the time frame you created
  • Fill in the extension that applies to the selection you chose
  • Save